Billing and plans

Plans and what they include, checkout, upgrades and downgrades, payment methods, and what the owner manages.

Each organization has its own plan. The plan covers Manage Runners; the servers themselves are billed by Hetzner to your Hetzner account. See Costs.

Plans

Current prices are on the pricing page and under Billing in the dashboard.

An organization needs an active plan before its runners can be used in the dashboard. Until then, the dashboard opens Billing.

Who manages billing

Only the organization’s owner can choose, change or cancel the plan and manage payment details. Other members see which plan the organization has and that the owner manages it.

Choose a plan

1. Open Billing.
2. Select Choose Basic or Choose Pro. For Enterprise, select Contact Sales.
3. Complete the checkout with the payment provider, Dodo Payments.

After the payment you return to the dashboard, which waits until the payment is confirmed. If the checkout was not completed, Billing lets you start a new one.

Upgrade

On Billing, select Upgrade to on the higher plan, for example Upgrade to Pro, and confirm. The upgrade takes effect immediately, and you are charged a prorated amount for the difference in cost right away.

Downgrade

Under Settings > Billing, select Downgrade to Basic and confirm. The downgrade takes effect at the end of the current billing period; until then you keep the features of your current plan. Afterwards, you can no longer read, create or change schedules.

Payment details

Under Settings > Billing, the owner can:

• select Manage Subscription to open the payment provider’s customer portal,
• select Update Payment Method to change the card or payment method.

If a payment fails, the plan goes on hold. Update the payment method to continue. If the subscription is set to cancel, you keep access until the end of the current billing period.